Effective Date: 12/10/2024
At Webnetic Digital Solutions, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information while you interact with our website and services. By accessing or using our website and services, you agree to the practices described in this policy.
1. Information Collection and Use
We collect personal information such as your name, email address, and payment details when you contact us or purchase our services. This information is used to process orders, provide services, and communicate with you about your website and account.
We may also collect non-personally identifiable information such as IP addresses, browser types, and referral links to improve our website and services.
2. Service Terms and Conditions
- Refund Policy: Please note that all services provided by Webnetic Digital Solutions, including web development, logo design, and digital marketing, are non-refundable once work has commenced. We encourage you to review all services and proposals carefully before committing to purchase.
- Hosting Services: Our hosting services come with limited functions, and we reserve the right to restrict certain features based on the hosting package selected. Hosting services are billed annually, and renewal charges will apply at the beginning of each new term.
- Website Creation and CMS: All websites created by Webnetic Digital Solutions are built using WordPress, managed themes, and plugins (Content Management System). We focus on providing a user-friendly and customizable platform, but some limitations may apply depending on the selected theme or plugin features.
- Logo Design: The logo design concept provided is created specifically for your brand; however, please note that the design may not be fully customizable. Additional revisions or customizations beyond the initial design may incur extra charges.
- Website Fee and Hosting/Domain Services: The website development fee is a one-time charge for the creation and launch of your website. Hosting and domain services are billed on an annual basis, with renewals required to maintain website functionality.
- SEO, Digital Marketing, and SEM Services: Our SEO, Digital Marketing, and SEM (Search Engine Marketing) services are billed on a monthly basis. These ongoing services will continue until canceled by the client. Payments for these services are due at the beginning of each new month, and failure to make timely payments may result in the suspension or termination of services.
3. Data Security
We implement a variety of security measures to maintain the safety of your personal information. However, no method of online transmission or electronic storage is 100% secure, and while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
4. Third-Party Services
We may use third-party services (such as payment processors and hosting providers) to assist in the delivery of our services. These third parties have access to your personal information only to the extent necessary to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
5. Cookies
Our website uses cookies to improve user experience, analyze trends, and track site activity. You can manage your cookie preferences through your browser settings.
6. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your information.
7. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to request information about the personal data we hold, please contact us at:
Webnetic Digital Solutions
Email: info@webnetic.com.au
Website: www.webnetic.com.au
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms and conditions.